If you are facing issues with ICS On-Premise Agent, sometimes it is because of the connectivity to messaging cloud service. If you checked the logs and found connection exception like below:
Caused By: java.net.ConnectException: Tried all: '1' addresses, but could not connect over HTTP to server: 'mcsinternal.us2.oraclecloud.com', port: ‘7777'
Don't worry we have a solution for this, open this file/agent/config/CpiAgent.properties and change the following:
omcsUri= omcsUri=http://mcsinternal.us2.oraclecloud.com:7777/ABCD_Messaging-XYZ000
With this value
omcsUri= https://messaging.us2.oraclecloud.com/ABCD_Messaging-XYZ000
Caused By: java.net.ConnectException: Tried all: '1' addresses, but could not connect over HTTP to server: 'mcsinternal.us2.oraclecloud.com', port: ‘7777'
Don't worry we have a solution for this, open this file
omcsUri= omcsUri=http://mcsinternal.us2.oraclecloud.com:7777/ABCD_Messaging-XYZ000
With this value
omcsUri= https://messaging.us2.oraclecloud.com/ABCD_Messaging-XYZ000
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